Terms and Conditions

Last updated: 14-02-2025

“Inmobiliaria Basac”, S.A. de C.V., is a variable-capital corporation legally incorporated and registered in the United Mexican States under Electronic Mercantile Folio Number 4018, with its registered office located at Bonampak Avenue corner Donceles, Condominio Palmeras, Local C-109 Int. A, Cancún, Quintana Roo, CP 77500. (“Costa Realty”)

For purposes of these Terms and Conditions, Costa Realty includes its affiliates.

Costa Realty operates the website deven.costarealty.com.mx (the “Site”). The Site enables the offering of high-end real-estate listings in the Mexican Caribbean (collectively referred to as the “properties”), specializing in the sale and purchase of exclusive properties. The site connects buyers and investors with the finest projects and prospective clients.

1. PREAMBLE.

These general terms and conditions (the “Terms”) are intended to define the terms and conditions under which Costa Realty allows its customers (the “Customer(s)”) to benefit from all services, particularly the excellent real estate services and solutions, that are available on this Site and described below (collectively, the “Services”).

Before contracting, accepting, or using any Service on the Site, the Customer declares:

• That such Customer is acting for personal purposes; and
• That the Customer is at least eighteen years of age and has full legal capacity to accept these current Terms.

The Customer is invited to carefully read these Terms, whose prior acceptance is mandatory for the reservation of any Service offered on the Site.

Costa Realty reserves the right to modify or supplement, at any time, in whole or in part, these Terms. In such case, the new version of the Terms will be available on the Site with the effective date. Customers are advised to regularly review the Terms to stay informed of any changes. In any event, the Customer will be subject solely to the version of the Terms in effect at the time they access or use the Service.

y registering an account, clicking or tapping any button or box labeled “accept,” “agree,” or “OK,” or by using the Services, you agree to this Agreement and any changes to it.

2. EFFECTIVE DATE.

The legend “Last Updated” shows when this Agreement was last modified. Costa Realty may change this Agreement by any reasonable means, including posting a revised Agreement through the Services.

Subject to applicable laws, we may, at any time and without liability: (a) modify or discontinue all or part of the Services; or (b) charge, modify, or waive any fee required to use the Services.

1. SERVICES.

Costa Realty offers:

• Real estate listing services;
• Real estate consulting services;
• Real estate brokerage services in the capacity of “Master Broker”; and
• Complementary services to such real estate services, on its Site.

4. INFORMATION COLLECTED THROUGH THE SERVICES.

Regarding the information you provide to us through the Services, you state, warrant, and agree that:

• You have and will comply with all applicable laws related to any information you provide or access through the Services;
• The information you provide is and will remain accurate and complete, and you will maintain and update the information as necessary; and
• You have all the rights and permissions necessary to authorize the processing of such information under this Agreement.

By using our Services, you agree that Costa Realty may automatically collect information from you and your device while you use our Services. This information may include any actions you take on our websites, including the links visited, session details and their duration, and what you type on our website. Additionally, you agree that we may share the information we collect through the Services, including personally identifiable information, with our Affiliated Entities (as defined in Section 8) and other third parties. You also agree that we may collect, transmit, and process the information collected by the Services in accordance with our Privacy Notice Policy located at deven.costarealty.com.mx, as updated from time to time.

5. YOUR CONDUCT.

You declare, guarantee and undertake that you will not:

• Use the Services in any way or for any purpose that is illegal, that violates federal, state or local laws or regulations, or for any other purpose that is fraudulent, or otherwise unlawful.
• Post, transmit or make available information and/or material through the Services that is or may be: (a) threatening, harassing, degrading, hateful or intimidating, or that otherwise does not respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise unlawful; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademarks, trade secrets, publicity or privacy rights or any other proprietary rights, without the express prior written consent of the corresponding owner.
• Introduce any virus, worm, trojan, spyware or any other computer code, file or program that is potentially harmful or invasive or that is intended to damage or hijack the operation of, or monitor the use of, any hardware, software or equipment through the Services.
• Link, integrate or provide access to the Services or related infrastructures without the explicit prior permission of Costa Realty.
• Impersonate another person in connection with your activities on the Services.
• Transmit any spam, chain mail or unsolicited communications through the Services.
• Collect or gather information about users of the Services.Interfere with the operation or content of the Services, or with the servers or networks used to make the Services available (for example, hacking or modifying any part of the Services), or violate any requirement, procedure or policy of such servers or networks.
• Remove or alter any copyright notice, trademark or any other proprietary rights notice from the Services.
• Frame or mirror any part of the Services or incorporate any part of the Services into any product or service.
• Manipulate or circumvent any security technology associated with the Services.
• Use any robot, site search/retrieval application or any other manual or automatic device to retrieve, index, “data mine” or otherwise collect content from the Services (including the Submissions), or reproduce or circumvent the navigation structure or presentation of the Services, without our express prior written consent.

We may monitor your use of the Services to determine your compliance with this Agreement. We may remove or reject any data or material included in the Services, in whole or in part, for any reason

You agree to be solely responsible for knowing, understanding, and complying with the most recent versions of all applicable laws and regulations that relate to or apply to your use of the Services.

You acknowledge that you are solely responsible for identifying, interpreting, understanding, and complying with all applicable federal, state, and local laws and regulations related to your use of the Services, including the selection and hiring of any attorney you deem necessary to ensure compliance with them.

6. CONTACT, CUSTOMER SERVICE AND COMPLAINTS.

Costa Realty is at your disposal to handle any claim related to any Service on the Site.

You can contact us at deven.costarealty.com.mx

Or you can also write to us at: mgodoy@deven.costarealty.com.mx

The Customer agrees to remain courteous and not make disparaging comments, particularly in relation to Costa Realty, the properties, its group entities or their employees or collaborators, in accordance with common-sense standards and courtesy. Costa Realty reserves the right to take all appropriate measures against the Customer in the event of harmful or reprehensible behavior (particularly, unfortunate, malicious or insulting behavior) in relation to Costa Realty, the properties, its group entities or their employees or collaborators.

7. PRIVACY AND PROTECTION OF PERSONAL DATA.

When the Customer uses the Site, Costa Realty and the Costa Realty group entities process personal data as described in the “Privacy Notice Policy”. Thus, the information collected from the Customer is intended for Costa Realty, its partners, its service providers in order to execute the services.

The Customer may at any time exercise their rights according to the regulations on personal data protection. All the information required for this purpose is established in the “Privacy Notice Policy”.

8. LIMITATION OF LIABILITY.

9. INDEMNIFICATION.

You will defend, indemnify, and hold harmless Costa Realty and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including attorneys’ fees and expenses) arising from or related to: (a) your use of, or activities derived from, related to, resulting from, or in connection with, this Agreement, the Services, or (b) any breach or alleged breach of this Agreement by you.

10. TERMINATION.

This Agreement is effective until terminated. We may terminate or suspend your use of the Services at any time and without prior notice, for any reason or no reason, including if we believe you have violated or acted inconsistently with this Agreement. Upon any such termination or suspension, your right to use the Services will cease immediately, and we may, without liability to you or any third party, immediately deactivate or delete your name or account and all associated materials, with no obligation to provide further access to such services or materials. Subject to the limitations and other provisions of this Agreement: (a) the representations and warranties of the Parties contained herein will survive the expiration or termination of this Agreement; and (b) any provision that, to give proper effect to its intent, must survive such expiration or termination, will survive the expiration or termination of this Agreement for the period of time necessary to give proper effect to the intent of the provision.

11. GOVERNING LAW; DISPUTE RESOLUTION.

This Agreement and all activities under it are governed exclusively by and shall be interpreted exclusively in accordance with the laws of the State of Quintana Roo, without regard to its conflict-of-laws principles, regardless of your location.

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or relating to them or their subject matter or formation shall be governed by and construed in accordance with the laws of the State of Quintana Roo.

12. MISCELLANEOUS.

This Agreement does not create, nor shall it be interpreted as creating, any partnership, joint venture, employer-employee, or agency relationship between you and us. You acknowledge and agree that, unless expressly provided otherwise in this Agreement, there shall be no third-party beneficiaries to this Agreement. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, such provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. You may not assign, transfer, or sublicense any or all of your rights or obligations under this Agreement without our prior express written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under this Agreement without any restriction. No waiver by either party of any breach or default under this Agreement shall be deemed a waiver of any other breach or default. Any heading, title, or section name contained herein is for convenience only and shall in no way define or explain any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise provided. Any use of the term “including” or its variations in this Agreement shall be interpreted as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein and any addenda hereto, constitutes the entire agreement between you and us with respect to its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, between you and us related to such subject matter. Notices to you (including notices of changes to this Agreement) may be made by posting or by email (including links in each case) to the most recent email address you have provided us. Without limitation, a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this Agreement to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form. We shall not be liable for any failure to perform obligations due to causes beyond our reasonable control.